At Nyla Dress, we want you to be fully satisfied with every purchase. Our goal is to provide quality products that meet your expectations. Please read our return and refund policy carefully before making a purchase.
Eligibility for Returns
We accept returns only if the product you receive is defective, damaged, or incorrect. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
Return Request Process
If you receive a damaged or incorrect item, please contact us within 7 days of delivery at [email protected] with your order details and a clear photo of the product issue. Our support team will review your request and provide instructions for returning the item.
Non-Returnable Items
For hygiene and quality reasons, certain items such as jewelry and intimate apparel cannot be returned unless they arrive damaged or defective. Additionally, any item not in its original condition or returned after the 7-day period will not be accepted.
Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Exchange Policy
If you wish to exchange an eligible item for a different size or color, please mention your preference when contacting us. Exchanges are subject to product availability.
Order Cancellations
Orders may be canceled before they are shipped. Once the order is dispatched, cancellations are not possible. Please contact us at [email protected] as soon as possible to request a cancellation.
Contact Us
For any questions regarding returns or refunds, feel free to reach out to us at [email protected].